Privacy Policy

Effective Date: November 1, 2026

At homedecorvella.com, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit or make a purchase through our website.

By using homedecorvella.com, you acknowledge the practices described in this policy, subject to any consent required by applicable law.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

Information you provide when placing an order or contacting customer support, such as your name, email address, billing details, and shipping address.

Order Information

Details about purchases made through our website, including products ordered, order numbers, transaction details, and order history.

Payment Information

Payments are processed through applicable payment service providers. We may receive limited payment-related information, such as transaction status or payment confirmation. We do not intend to store complete payment card details on our website unless expressly stated through a secure payment arrangement.

Device and Usage Information

Technical information may be collected when you visit our website, including your IP address, browser type, device information, pages visited, access times, and general website interaction data.

Communications

If you contact us, we may retain the information included in your message and our related communications to respond to your request and provide customer support.

2. How We Use Your Information

We may use collected information for legitimate business purposes, including:

• Processing and fulfilling orders
• Arranging shipping and delivery
• Confirming purchases and providing order updates
• Responding to questions and customer service requests
• Reviewing returns, refunds, and order-related concerns
• Maintaining website security and preventing fraudulent activity
• Improving website functionality and shopping experiences
• Understanding customer interests and website performance
• Meeting applicable legal, regulatory, and accounting obligations

We use personal information only for purposes that are appropriate and permitted under applicable law.

3. How We Share Information

We do not sell your personal information in exchange for money.

We may share relevant information with trusted service providers when necessary to operate our website and fulfill customer requests. These may include:

• Payment processing providers
• Shipping and delivery carriers
• Website hosting and technical service providers
• Customer support and communication services
• Analytics and website performance providers
• Legal, regulatory, or governmental authorities when required by law

Service providers are expected to use the information they receive only for authorized purposes and in accordance with applicable requirements.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve our services.

You can manage cookies through your browser settings. Where legally required, we will provide appropriate consent and preference options for non-essential cookies.

For more information, please review our Cookie Policy.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although we work to maintain appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Privacy Rights and Choices

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information. These may include:

• Requesting access to personal information we maintain about you
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting a copy of eligible personal information
• Opting out of certain forms of targeted advertising or personal information sharing, where applicable
• Withdrawing consent where processing is based on consent

To submit a privacy-related request, contact us at [email protected].

We may need to verify your identity before completing certain requests. We will handle eligible requests in accordance with applicable law.

8. Children’s Privacy

homedecorvella.com is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the relevant policies before providing personal information.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our operations, website features, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Email: [email protected]

Thank you for trusting homedecorvella.com with your shopping experience.